FAQ – FREQUENTLY ASKED QUESTIONS ABOUT TRANSCONNECT®
HOW DO I CONTACT TRANSCONNECT® SUPPORT?
Should you have technical questions on TRANSCONNECT®, use our contact form.
Our maintenance customers can alternatively use our hotline at +49 351 87619-50.
Get in touch
WHAT DOES SUPPORT FOR INSTALLED SYSTEMS COVER?
WHAT ARE THE SYSTEM REQUIREMENTS?
RECOMMENDED SYSTEM REQUIREMENTS
- Quad-core processor x86/AMD64
- 8 GB RAM
- 50 GB HDD
- For 1,000 messages per second
SUPPORTED OPERATING SYSTEMS
- Windows Server 2008 R2 or higher, Desktop Windows 7 or higher
- Current Linux distributions
WHERE CAN I FIND FURTHER INFORMATION ON PUBLISHED RELEASES?
We are constantly working on improving TRANSCONNECT®. In order to regularly inform our customers about adjustments, enhancements and optimizations, we regularly publish all information on our new releases.
HOW AND HOW OFTEN IS THE SOFTWARE OF THE BASE SYSTEM UPDATED?
WHAT TRAINING PERIOD DO YOU RECOMMEND FOR ADMINISTRATORS?
In a one-day workshop, we share the know-how needed for the maintenance and administration of TRANSCONNECT®. We offer a 2-day workshop for system developers who want to build and expand the TRANSCONNECT® repository on their own. More detailed knowledge transfer takes place in individually planned training courses.
HOW MANY SPECIALISTS SHOULD BE INVOLVED?
HOW MANY PEOPLE ARE NEEDED TO MANAGE TRANSCONNECT®?
WHAT OTHER SUPPORT SERVICES FOR TRANSCONNECT® DOES SQL PROJEKT AG OFFER?
If requested, we can take over the entire integration project, prepare scenarios, or perform other advisory activities.